We guarantee that for any reason you are unhappy with any trophy or award purchased from us, we will exchange it or refund the cost if returned within 7 days of delivery.

Returns for Personalised Goods

Should any product arrive with a defect or an engraving error this should be reported to us within 48 hours of receipt via email. If in the instance, an engraving error has been made on a flat engraving plate, a replacement place will be dispatched immediately. A simple procedure to remove the original plate will be emailed and explained, enabling a swift and easy replacement swap over.

Policy for faulty goods

We will not be liable for any loss of profits, administrative inconvenience, indirect or consequential loss or damage arising out of any problem in relation to the product we have supplied to you. We shall have no liability to pay you any money to you by way of compensation other than any refund we make under this guarantee.